Your business works hard.
It lacks control.
Not because of bad management. Because the tools that got you here: spreadsheets, WhatsApp groups, disconnected forms and stitched-together software were not built for an operation this complex. Jobs, contracts, field operatives, compliance and invoicing live in separate systems with gaps between them.
“These are the same problem. And they have one solution.”
The scheduler
Hover for solutionOpens a spreadsheet, a WhatsApp group and three browser tabs to plan the day. No single screen shows field operatives, jobs, locations and SLA timers at once. The tools were never built to connect.
One screen. Field Operatives, jobs, SLA timers, locations and availability — all live. Jerrold prepares your daily plan by 7:45am. Scheduling decisions take 90 seconds, not 25 minutes.
The ops manager
Hover for solutionCan't tell you which contracts are profitable without exporting a spreadsheet and spending an hour on it.
Ask Jerrold. "Which contracts lost money last quarter?" Instant answer with the cause and a specific fix. No spreadsheet. No waiting.
The field operative
Hover for solutionArrives at a site he hasn't visited in 18 months with no history, no asset notes, and has to call back to the office.
Full site history, asset records, previous job notes and compliance requirements — all on the mobile app before the field operative arrives. No calls back to the office.
The finance team
Hover for solutionCan't reconcile last month's invoices because three jobs have no completion records.
Every job flows from completion to invoice automatically. Jerrold flags missing records before month-end. Zero reconciliation gaps.
👆Hover each card to see how TotalCtrl solves it
One platform.
Quote to invoice. Office to field.
TotalCtrl is the field service management platform. Three connected layers that cover every stage of an operation. Jerrold is the AI teammate that runs across all three.
01 · Core operations
The operational backbone.
Jobs, quoting, scheduling, contracts, PPM, compliance and invoicing in one connected system. The platform every other module runs on.
- ●Jobs and quoting
- ●Scheduling and dispatch
- ●Contracts and PPM
- ●Invoicing and billing
02 · Field execution
What happens in the van.
The mobile platform your field operatives use on site: full job history, asset records, dynamic forms, photo capture and compliance. Works offline.
- ●Pre-arrival briefings
- ●Dynamic forms and H&S
- ●Offline capable
- ●Asset and site history
03 · Commercial intelligence
Where the margin lives.
Contract-level margin tracking, SLA performance, utilisation, field operative performance and reporting. So you know what is profitable and what is not.
- ●Contract margin tracking
- ●SLA and breach reporting
- ●Utilisation analytics
- ●Custom dashboards
20–30% of your operating cost
is recoverable waste.
Most field service businesses have 20–30% of operational cost tied up in scheduling slack, repeat visits, admin overhead and avoidable travel. Jerrold and TotalCtrl recover it in four places.
Ranges drawn from real customer deployments and industry FSM benchmarks. Run your own ROI →
“Since moving to TotalCtrl, Jerrold has changed how our operations team works. Instead of chasing information, they’re making decisions.”
Operations Director · Grounds Maintenance Business
A normal Tuesday.
18 field operatives.
140 PPM sites.
The planner is Sarah. These are four real moments from a real working Tuesday.
Not a best-case scenario. A representative working day.
The day is planned. You haven't opened your laptop yet.
Sarah hasn't opened her laptop. Jerrold has already reviewed 18 field operatives, 34 jobs and 140 PPM sites. Three items need decisions. Two are already resolved.
→ Sarah's first decision took 40 seconds.
+13% utilisation vs previous weekA client calls. An urgent job needs fitting in today.
Jerrold locates a gap in Marcus's schedule, confirms travel time, checks downstream impact on his 4pm PPM and offers to pre-notify the Northgate client before Sarah has even opened the schedule view.
→ Marcus booked. Northgate pre-notified. Zero PPM breach.
No SLA impact. No manual rebuild.A job reaches SLA expiry. Jerrold caught it with 4 minutes left.
Job #4203: SLA expires in 4 minutes. Ryan's GPS hasn't moved since 13:30. Jerrold fires the alert with two specific options and a recommendation. Before the client knows anything is wrong.
→ Proactive client comms sent. No penalty triggered.
Breach risk → managed resolution.End of day. Jerrold closes the books.
34 jobs completed. 86% utilisation. Contract #1042 renewal ready: margin improves £340/month. Marcus's van service flagged. Tom's overtime escalated to payroll. All without being asked.
→ Renewal approved. £340/month recovered.
4 admin tasks handled autonomously.Simple pricing.
Real value.
All plans include the mobile app, 30-day onboarding and direct access to our team.
“Three questions and I'll tell you which plan fits, and what it'll cost you operationally to stay on the wrong one.”