What makes maintenance contracting hard to schedule.
Planning reactive and planned simultaneously
The planning challenge in maintenance contracting is not reactive jobs or planned jobs in isolation. It is both at once. Field Operatives shift between reactive dispatch and PPM visits in the same day. Most schedulers handle one or the other. Jerrold handles both simultaneously.
First-time fix rate
A failed first-time fix costs roughly 2.5x the original job: return travel, field operative time, customer goodwill. Jerrold pre-loads field operatives with site history, asset service records and parts needed before they arrive, giving them the information that drives first-time fix.
SLA management across contract tiers
Different clients carry different SLA obligations: 4-hour response, same-day, next-day. Jerrold knows every contract's SLA structure and dispatches reactive jobs accordingly: not by availability, but by obligation.
Six capabilities that matter most.
Reactive and PPM in one scheduler
Jerrold balances reactive urgency against PPM commitment continuously. When a reactive job arrives, he identifies the lowest-impact PPM to move and proposes the switch, with SLA preserved on both.
SLA-tier dispatch
Every contract's SLA obligations are encoded. A P1 reactive is dispatched differently from a P3. Jerrold knows the difference and dispatches accordingly, every time.
First-time fix intelligence
Jerrold pre-loads site history, asset service records, known issues and parts needed into the field operative's pre-arrival brief. The information that drives first-time fix, before the field operative knocks.
PPM frequency compliance
Planned maintenance visit frequencies monitored per contract and site. Jerrold flags gaps before they breach contractual obligations, not after the client notices.
Utilisation across both job types
Reactive jobs create unplanned gaps and spikes. Jerrold maintains a live utilisation view across all field operatives across all job types, flagging underload and overload simultaneously.
Contract margin monitoring
Reactive-heavy contracts erode margin faster than planned ones. Jerrold monitors actual vs estimated per contract and flags the ones drifting the wrong way, with the cause and a modelled fix.
Questions we get asked.
What is the best field service software for UK maintenance contractors?
TotalCtrl is built for UK maintenance contractors running 20 to 150+ field operatives with a mix of reactive and PPM work across multiple client sites. Fixed pricing at £25 to £45 per user per month, includes scheduling with skills matching, mobile compliance capture, PPM contract tracking and Jerrold AI for dispatch and commercial intelligence.
How do you manage mixed reactive and PPM work efficiently?
Same scheduler, same engineers, one system. Jerrold prioritises reactive SLA jobs while protecting PPM schedules from disruption. When a reactive callout lands, he suggests which engineer to send based on skills, location, current workload and SLA risk, without breaking the day for the rest of the team.
How do you spot loss-making maintenance contracts before renewal?
Loss-making contracts hide when margin is calculated once a year in finance. Jerrold tracks contract margin in real time against every job logged and flags contracts drifting below your target threshold. A recent customer discovered two contracts running at 6% margin at go-live and restructured both above 20% within six weeks.
How do you handle skills matching for specialist maintenance jobs?
Skills, certifications and expiry dates live against each engineer. When a job requires a specific competency, TotalCtrl only offers engineers who currently hold it, and Jerrold will not recommend dispatch to anyone whose certification has expired. Removes the manual "who is qualified" question from morning planning.
Can TotalCtrl replace our current job management spreadsheet or Access database?
Yes. We have migrated maintenance contractors from Excel workbooks, Access databases, WhatsApp-driven schedules and half-configured incumbent platforms. Data comes across in one to two weeks inside the standard 30-day onboarding. Parallel running is normal so nothing falls through the gap during transition.