Why building services teams
outgrow what they have.
Most commercial HVAC and M&E businesses reach a point where they have more field operatives, more contracts and more complexity than their tools can handle. That is when the gaps start to show.
Spreadsheets for scheduling. WhatsApp for reactive dispatch. A separate system for forms and proof. An accounting package that never quite receives the right data. The sum of these gaps is admin overhead, missed revenue, and SLA risk that nobody sees coming until it arrives.
Dispatch across reactive and recurring work at the same time
Commercial HVAC and M&E businesses run two job types in parallel: planned maintenance across contracted sites, and reactive callouts that can arrive at any point. Most systems handle one or the other cleanly. Jerrold handles both simultaneously, balancing urgency against commitment without losing either.
Proof requirements on every visit
Service sign-off, gas-safe records, electrical certificates, equipment test results captured inconsistently on paper and transcribed later. Every gap is a liability when the client or a regulator asks. TotalCtrl captures proof at the point of work, on the field operative's device, attached to the job and the asset record automatically.
Quote-to-invoice without the gaps
Work is quoted, delivered and invoiced, but the flow between those three stages is broken. Jobs re-entered between systems. Additional work logged in the field but not billed. Jerrold monitors every invoice before it goes out and flags what was done but not captured.
Visibility across a distributed field team
20 to 150+ field operatives across dozens of sites. The office does not know what is actually happening until the field operative calls in or the job closes. TotalCtrl gives live status, GPS overlay, and SLA timers across every active job. Jerrold flags the risks before they become problems.
A joined-up workflow from work order to invoice.
Six capabilities that connect the things that are currently disconnected, with Jerrold running across all of them.
Questions we get asked.
What is the best field service management software for UK HVAC contractors?
TotalCtrl is built for UK HVAC and mechanical services businesses running 20 to 150+ field operatives with a mix of reactive callouts and PPM contracts. Fixed pricing at £25 to £45 per user per month, includes scheduling with skills and F-Gas certification matching, mobile capture of compliance evidence, and Jerrold AI running SLA and margin monitoring in the background.
How do you manage PPM contracts for commercial HVAC?
Every asset carries its full service history. PPM frequencies are set per contract and TotalCtrl schedules visits automatically. Jerrold flags any visit at risk of breaching contracted frequency ahead of time so the office does not discover a compliance gap during the audit. A typical UK HVAC contractor moves from three missed frequencies per month to zero within 90 days.
How do you track F-Gas and other engineer certifications?
Certifications live against each engineer with explicit expiry dates and automatic renewal alerts. Scheduling checks certification status before dispatch, so an engineer without a live F-Gas ticket cannot be sent to work that requires it. Auditors get a clean evidence trail without preparation.
What compliance evidence do HVAC field engineers need to capture on site?
RAMS confirmation before work starts, photo evidence during, certificate output on completion, client signature on the mobile app, plus any custom checklists your contracts require. Everything timestamped, geotagged and attached to the job and asset record. Zero paper transcription. Zero double entry.
Can TotalCtrl handle mixed reactive and PPM work for HVAC contractors?
Yes. A typical UK HVAC contractor runs a 60/40 or 70/30 reactive-to-PPM split, and TotalCtrl is designed for that shape. Jerrold prioritises reactive SLA jobs while protecting the PPM schedule from disruption. Same engineers, same scheduler, one system.