Case study · HVAC and building services

Ductbusters: growing service lines without the CRM ceiling.

Ductbusters Ltd, established in 1996, provides specialised ductwork cleaning, air handling unit maintenance, kitchen extract cleaning, risk assessments, fire damper drop testing and LEV testing for commercial and medical premises across the UK. From small fast-food outlets to major hospital projects.

The challenge

A CRM that could not flex with rapid growth.

Ductbusters needed to move on from a CRM system that could not flex with their rapid growth and expanding service lines. The business had outgrown what the incumbent tool could accommodate, and Ductbusters needed a software partner able to respond quickly to a dynamic environment where new services and new evidence requirements were being added regularly.

The solution

A platform built to be extended, not replaced.

The platform gave Ductbusters the flexibility to add new processes as service lines expanded, including the ability to hand-draw schematic drawings against jobs and rework certificates and forms to meet changing industry auditing standards. New evidence types, new safety records, new certificate formats could all be modelled without rebuilding the workflow around them.

Results

What changed for Ductbusters.

• ✓Reduced travel time and costs by over 25% through improved scheduling.
• ✓The ability to send multi-service, complex quotes covering combined ductwork, LEV and extract work in one document.
• ✓One system used consistently across the whole business, replacing multiple standalone tools.
• ✓Fewer repeat visits, by ensuring the correct equipment is confirmed available on the van before a job is dispatched.
• ✓Direct Sage integration, eliminating double data entry between the field team and the accounts team.